FAQs
If the answer to your question is not here please send us an email at [email protected] and we’ll reply as soon as possible. Alternatively, you can call us on 01772 793311
Do you teach children with a disability?
Yes, our teachers are trained to work with children with disabilities, however we don’t currently offer disability specific sessions. Our booking system offers you the opportunity to tell us about your child in more detail and how we can support them as best we can during lessons.
Does my child need to be assessed or can I book onto a lesson straight away?
Your child does not need a formal assessment before booking a lesson. You can use our Swim Stage Checker tool on the website to get an idea of which stage would be most suitable for your child. However, if you’re unsure, feel free to book them into a class, and our experienced instructors will assess their ability during the first lesson. We can then easily move your child to a more appropriate class if needed.
What should I do if my child is ill and misses a swimming lesson?
We understand that children can sometimes fall ill unexpectedly. If your child is unwell and needs to miss a swimming lesson, please inform us as soon as possible via phone or email. While we do not offer make-up lessons for missed classes, we appreciate you letting us know so we can plan accordingly.
If your child is unwell with a contagious illness, we kindly ask that you keep them home to avoid spreading it to other swimmers.