FAQs

If the answer to your question is not here please send us an email at [email protected] and we’ll reply as soon as possible. Alternatively, you can call us on 01772 793311

FAQ Categories
  • All
  • Swimming Lessons
  • Adult Lessons
  • Baby Lessons
  • Careers
  • Casual Swimming
  • Children Lessons
  • General
  • Ladies Only Lessons
  • What happens if classes are cancelled?

    In the rare event that Swim Central needs to cancel a class due to unforeseen circumstances (e.g., pool maintenance, instructor illness), we will notify you as soon as possible via email or phone. You will have the option to reschedule your lesson for another time or receive a credit towards a future lesson. We understand the importance of consistency in learning to swim and strive to minimise any disruptions to your schedule.

  • How do I pay for lessons?

    Payment for all swimming lessons at Swim Central is conveniently handled through a monthly direct debit system. You can easily set up your direct debit payment securely through our website when you register for your chosen class and time slot. The monthly fee covers your weekly 30-minute lesson, ensuring a hassle-free experience so you can focus on enjoying your time in the water.

  • How can I cancel my lessons?

    We understand that circumstances can change. If you need to cancel your swim lessons, we require notice of one full payment cycle. This ensures that we can adjust our class schedules and offer your spot to someone on our waiting list.

    E.G: Your billing date is the 1st of the month. If you cancel on March 28th, your lessons will continue until the end of March. Your final payment will be taken on April 1st, and your cancellation will be effective from May 1st onwards.

  • What if the class I want to book is full?

    Our online booking system will show how many spaces are available for each of our classes. You can add your details to the waiting list, and this will notify you by email when a space comes available.

  • What is the minimum age to start swim lessons?

    We offer lessons for adults of all ages and abilities

    • Babies (6 months and up): Our baby swim lessons focus on water acclimation, basic safety skills, and bonding with parents in a gentle and playful environment.
    • Children: Our children’s lessons follow a structured Learn to Swim program that teaches essential water safety skills, stroke development, and builds confidence in the water.
    • Adults: We offer adult lessons for all levels, from beginners who have never been in the water before to experienced swimmers looking to refine their technique or learn new strokes.
  • What should I bring to my lesson?

    To make the most of your swim lesson at Swim Central, we recommend bringing a swimsuit, a large towel, goggles if required, your preferred shower supplies, and a change of clothes. We have hair dryers available in the changing rooms for use free of charge and secure lockers.

    Babies and toddlers will also need a swim diaper (reusable or disposable).

    Swim Central will provide any equipment such as floats and armbands during the lesson and we have a small store for customers to purchase any additional items they require at the front desk.

  • How long is each swimming lesson?

    Each swimming lesson at Swim Central is 30 minutes long. This intensive session allows for focused attention from our instructors and ample time for you to practice and refine your skills. Lessons are held weekly at the same time each week during your chosen time slot, making it easy to incorporate swimming into your routine. The cost for our weekly 30-minute lessons is £55 per month.

  • Is there a viewing facility for use during the lesson?

    Yes, we have a comfortable viewing gallery where parents, family, and friends can relax and watch their loved ones learn and progress in the water. Younger siblings can also attend but they must be accompanied by an adult if under 12 years old.

  • How much does a swimming lesson cost?

    Our swimming lessons are priced at just £55 per month, which includes one 30-minute lesson per week at the same time each week during your chosen time slot.

    We also offer private lessons for £99 per 30-minute session if you prefer individual attention or have specific goals.